Thursday, July 01, 2010

iPhone 4 Email Push Fix

I love my new iPhone 4 but it keeps pushing email to the phone even though I have everything turned off and to manual. After speaking with numerous Apple service representatives, and trying everything from network resets to reinstalling email, I finally found a senior level rep named Tom who was extremely helpful. Thanks, Tom! No-one was able to provide a solution, but Tom listened, tried, and actually called me back a few times. Here is my scenario:

iPhone Image

My iPhone has several email accounts including Gmail, Yahoo! Business Email and Mobile Me Email. I want the Mobile Me email to push to the phone immediately. This is my "emergency" email address. The other accounts are various work and social accounts that I only want to check when convenient for me. My problem was that the iPhone was pushing email from all accounts regularly. My phone was constantly vibrating or beeping to let me know I had new email. This was not going to work!!

It was actually talking with fellow employee Karl that we solved the problem. He was having the same issue. Here is what you do: Turn off Email Multi-Tasking. Yes, friends. You heard it here first and I can only hope Apple will release a future update that gives me the option to select which applications I want to use Multi-Tasking for.

Apparently with Multi-Tasking, even though you closed out of email, it was still active and therefore checking email. This may be a problem with other applications as well and may be cause for battery drain or other issues. Time will tell.

So how do you turn off Multi-Tasking? Easy. Double tap or click the "Home Button" located at the bottom center of your phone. (It's the round button with the white square on it) After double tapping, you'll see the icons of all the running applications. Find the email icon and put your finger over it. In a second or two it will wiggle and show a red circle with a line through it. Touch the red circle and it closes email from multi-tasking. Pretty easy, huh? Hard to believe several hours of support phone time (most of which was on hold) and this was the solution.

iPhone Multi-task image

It's still quirky as you have to remember to close out of email every time or the phone will continue to check. But like I said, hopefully Apple will release a fix to give us the ability to select which applications to allow multi-tasking.

You heard it here first! Hope this helps.

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At 1:55 AM, Anonymous Anonymous said...

Thank you so much!!! I've had the same problem and it was driving me nuts. Nice to know there's a simple solution. Thanks again.

At 8:58 AM, Blogger Michael Roebuck said...

UPDATE: This post does NOT fix the problem on my phone. I'm still in talks with Apple engineering and they are supposed to be working on this. Anyone who is having this same issue, call Apple! Get this problem on the watch list. I'll keep you updated.

At 1:40 AM, Anonymous Anonymous said...

erm... sorry to say this but this issue has been around since 3G. The email app will start running as and when u connect to safari. The best way to kill ur app, change ur APN profile name to stop Data connection completely.

At 8:34 AM, Blogger Michael Roebuck said...

I'm not sure I agree with the previous post about this issue being around since 3G. As I've stated, my previous iPhone 3G worked fine. I have been in contact with Apple engineers and they supposedly are looking into. We'll see.

At 11:45 AM, Blogger Me said...

hmm... to backup my previous post, pls go iTunes and download an app called 'System Lite' (its free and a free one will do). This is an app to check for programs running in the background.

Kill the email app after u double click on the home button. After that, go to the System app > Process. Dun be surprised to see the Mail app still appears in it.

Mail app is the most common app to 'autorun' by itself in the background. Follow by will be the iPod app because there's no exit button for that app at all!

Just got my iPhone 4 a few hours ago (posted the first post when i am still using my iPhone 3G), to my surprise, the same old problem occurs in my new phone and the best part is, even the Maps app joining in the fun now!

Been searching for a solution for this problem for almost 2 yrs and i suspect this is the real main reason behind the battery drainage. Saw some post saying that you cant kill this app coz Apple had signed agreement with the blah blah blah... grandma stories.. The best way to kill this app scuessfully, 2 ways:

1: Jailbreak ur phone and install SBSetting from... (u know where)
2. Change ur APN profile name to cut internet connection totally.

Please post ur solution here after working with the Apple engineers. Appreciate with thanks.

At 11:51 AM, Anonymous Mark said...

I removed mail from multitasking, but how do i put it back or "undo" the removal?

At 12:03 PM, Blogger Michael Roebuck said...

Once you click on the mail icon, it will add it back to Multi-Tasking. You have to remove it every time. However, this has not fixed my email issues. The phone4 still checks email regardless if multi-tasking on or off. It seems to be only happening on my IMAP email accounts as well.

Apple quit contacting me as well. Apparently they either gave up or don't care.

At 12:45 PM, Anonymous Mark said...

My iphone 4 has 3 mail accounts Exchange, gmail and mobile me. My battery life is terrible. Much worse than my old 3G. I have Push turned on and doing no multi-tasking. Can't figure out what's going on. i think it's a lemon. (i don't mind the constant notices like you do, but I understand why you would want to control that).

At 6:09 AM, Anonymous Anonymous said...

I agree with your comment where one solution would be to Jailbreak ur phone and install SBSetting so you could kill the mail app. But doing so you will have no push at all right? You won't have either the push for your "emergency" mail account, will you?

If there is a way of killing that app but still having push for some accounts please let me know.

At 12:24 PM, Anonymous Mark Cummings said...

In ios 4.1 there is a setting buried within Settings/Mail/Fetch New Data. If you try to scroll down, below MANUAL you will see a "hidden" option of ADVANCED. This allows you to force each individual mailbox to use either push or the assigned fetch time.
Hopefully this is what you were looking for!

Mark C.

At 12:04 AM, Blogger ramcclain said...

I hope this works. I am new to iPhone and have a new 4. It drives me crazy to have it autocheck my accounts, as I have several and would really prefer to check only when I want to do so. Thanks so much for the tips!


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